Returns & Exchanges

Puffco offers a 30-day return policy for unused and unopened products purchased directly from our official website. Due to the nature of our electronic vaporizers, we cannot accept returns on items that have been used or have broken safety seals.

Return Process

• 1.
  Check Eligibility

  Ensure your device is in its original, unopened packaging and was purchased within the last 30 days to qualify for a full refund.

• 2.
  Contact Support

  Submit a support ticket through our Help Center with your order number and photos of the sealed product to receive a Return Merchandise Authorization (RMA).

• 3.
  Package Your Item

  Securely pack the unused item in its original box and include a copy of your RMA form to ensure your return is processed correctly.

• 4.
  Ship and Track

  Affix the provided shipping label and drop the package off at the designated carrier; your refund will be issued once our technicians verify the product's condition.